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Independent Recruiter

Geojam

Who We Are
Launched in 2020, Geojam is a social engagement platform that has already generated meaningful, passion-fueled fan engagement with celebrities such as Mariah Carey, Machine Gun Kelly, and Nyjah Huston. In one year, Geojam has served as a bridge for fans to engage directly with artists, athletes, and influencers in the world of music. Geojam is the evolution of passive social media engagement (i.e., tweeting, posting, sharing, etc.), encouraging a two-way dialogue and interaction between artists, creators, and their fans with the use of gamification and real-life experiences. Our vision is to redefine fan engagement in all industries that harness influence, including sports, fashion, cryptocurrency, gaming, art, and film/television.
We believe in empowering the world to experience moments together by challenging the status quo. We are seeking passionate and driven individuals who want to join us in paving the future of the creator economy.
Who You Are
It is more important than ever for Geojam to bring on talented individuals who can help scale products while igniting new ideas. You’ll have a big impact on our success and an opportunity to see all aspects of the company.
You enjoy and have experience conceptualizing and building back-end solutions & APIs. You enjoy thinking about systems and services and writing high-quality code
You’ve built and maintained API-driven platforms with high user volumes. You hold yourself and others to a high bar when working with production systems
You enjoy building a product from scratch and making technical decisions. This means high involvement in the design process and understanding customer wants
You love learning technologies. You always find the right tool for the job and don’t only follow what you already know
You’re keen to explore blockchain technology, or you’ve built blockchain applications previously.
You work smart; you believe that tests and documentation increase team agility and product quality
Whatever you do needs to have business impact. We do not make trade-offs between speed and quality
Technologies You Will Work With
Frontend: Swift, ASP.NET Web (+ React.js, Flutter, Unity)
Backend: ASP.NET, MongoDB, AWS, Firebase (+ Node.js, Typescript, GraphQL)
Design: Sketch/Figma
Blockchain: Solidity (+ others)
Big Data: Flink, Spark, Cassandra, Kafka, Python, Scala, Clojure
ML Engineering: scikit-learn, Keras, Tensorflow, AutoML, IBM Watson
Requirements
Experience with native iOS or Android development, web application development, or data science
Writes high-quality code and understands good engineering practices
Ability to quickly learn new technologies and thrive in a fast-paced environment
Have built products & features loved by millions of users
Demonstrated passion for social technologies and blockchain
Must be living or willing to relocate to Los Angeles, California
What It’s Like To Work At Geojam
We offer a competitive salary
We are in-person in Los Angeles.
We offer full benefits, including medical, dental, and vision
We have a dog-friendly office, and we love our furry friends
We take our work seriously, but not ourselves. We enjoy each other and have fun!
We value different perspectives and backgrounds and prioritize hearing a wide range of points of view
We're committed to putting the health of our employees first during the Covid pandemic
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Apply here: https://forms.monday.com/forms/e3254fc27b9188653e44e06023bba4c2?r=use1


Software Engineer Generalist

Kraken Digital Asset Exchange

Live Support Specialist - Vietnam
Philippines /
Customer Services – Customer Support /
Remote Full-time
/ Remote

Apply for this job
Building the Future of Crypto 


Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.


What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.


Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.


As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.


Become a Krakenite and build the future of crypto!


Proof of Work


The Team


By combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, our Live Support team plays a strong role in our success and ability to deliver world class support. The Live Support team is critical in our mission of bringing crypto to every corner of the world, and is full of bright, charismatic individuals with a knack for helping others. Not only are they bright, but also vigilant and in-touch with the ever changing crypto world. Our Live Support team is incredibly adaptable, adjusting workflows and processes in matters of minutes to accommodate our clients’ requests and ensure that their Kraken experience is something to remember. In many cases, the Live Support team is the first point of contact for our clients, and it is our duty to leave a fantastic impression, while making sure inquiries are handled directly or escalated to the appropriate specialists.


This is a fully remote role requiring English fluency, based in Vietnam.  You must be willing to work evenings and weekends.


We're seeking passionate, security-first client experience wizards who are absolutely pumped about digital assets! 


Imagine this: You're part of a dynamic, top-tier team of client experience all-stars, working full-time and remotely. But here's the kicker: Our mission is what fuels our fire! We're talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction!
The Opportunity
Client Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care
Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings
Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives
Crypto Market Expertise: Leverage your crypto market knowledge to tackle intricate challenges within a dynamic environment
Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead.
Skills you should HODL
Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients
Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base
Flexibility: this is a full-time, 100% remote role, with various schedules and weekends required
Language Proficiency: Fluent in English and either Spanish or French
Crypto Proficiency: Possess a deep understanding of the digital asset industry and a strong knowledge of cryptocurrencies and trading
Client Support Experience: Minimum of 1 year of experience in providing phone support, email, and or instant messaging support to clients
Effective Communication: Excellent communication skills
Adaptability: Ability to thrive in a fast-paced environment.
Interested so far? Here’s how the hiring process will look:
Pre-screen assessment - around crypto and customer support (to be completed in 72 hours)
Video screen with our Talent Acquisition team (30 minutes)
Interview with the team (60 minutes)
Final interview with team managers/directors (60 minutes)
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!


As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 


Stay in the know


Follow us on Twitter
Learn on the Kraken Blog
Connect on LinkedIn
Apply for this job


Live Support Specialist Vietnam

Pintu

At PINTU, We are building the #1 crypto investment platform to focus on new investors in Indonesia and Southeast Asia. We know that 99% of new investors are underserved because existing solutions cater to the 1% who are pros and early adopters hence we built an app that helps them to learn, invest and sell cryptocurrencies in one click away.

We’re looking for Finance, Accounting & Tax Analyst, to join our Finance Team to support and responsible for maintaining accounting journal, general ledger, trial balance, and financial statement.  

What You’ll Be Doing

In this role, you will:

Responsible for maintaining accounting journal, general ledger, trial balance, and financial statement for internal and external
Responsible for maintaining payment to vendors
Responsible for maintaining tax compliance
Being involved in budget/forecast and financial statement analysis
Being involved in dealing with bank for treasury
Being involved in financial structure analysis for commercial arrangement
Being involved in developing internal tools for fiat channel and discuss with other departments such as products, engineering, marketing, etc
Preparing daily and monthly Bappebti report to be reviewed by Finance, Accounting & Tax Supervisor
Willing to learn new things, especially related to cryptocurrency

Who We Are Looking For

Passed a bachelor degree from any related major (accounting, etc.)
Have at least 1 years of experience working in the related role
Able to operate Microsoft Office
Fast learner
Getting things done

Let’s Realise a Cryptocurrency Bank for Everyone!

We are building the #1 cryptocurrency bank for everyone to accelerate the transition to an open financial system

We have impacted many lives but there’s still plenty to do and we can’t do it alone. You can learn more about us

What is PINTU?
PINTU is a blockchain-based digital investment app that focuses on new investors. We have created a user-friendly app that helps new investors to learn, buy and invest cryptocurrency one click away.

Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times.

Learn more about PINTU here.


Finance Accounting Analyst

TENICA and Associates

Description

Delegated Authorizing Official Representative (DAO-R)

Department: Government Customer- Denver

Location: Denver, CO

TENICA is looking to hire a Delegated Authorizing Official Representative (DAO-R). Must have TS/SCI w/ CI Poly.

The Delegated Authorizing Official Representative (DAO-R) provides support to the customer in the area of Cyber Security.  Daily tasks include, but are not limited to:

Ensure adherence to ICD-503 and customer specific directives/policies through the lifecycle (RMF 1-6) of customer sponsored assets
Provide risk recommendations to the customer after reviewing sponsored asset overall risk posture as part of Authority to Operate (ATO) RMF process
Manage/track customer sponsored assets’ plan of action and milestones (POAMs) by working with various security stakeholders (ISSO/ISSE/ISSM/SCA) post authorization
Screen new asset requests to ensure sponsorship and information system owner identification
Facilitate System Review Team to ensure that new/existing customer sponsored assets have the correct project regulation, data types/C-I-A impact assignments, and overlay assignments as well (with customer signoff)
Assign asset security controls and levy asset specific liens on controls for which the program did not meet during accreditor reviews
Ensure customer sponsored assets maintain their security postures in accordance with customer identified Continuous Monitoring (RMF step 6) directives and policies
Provide continuous adhoc authorization-related daily support to both customer and programs

Qualifications:

Required:

Current U.S. Government Top Secret clearance with SCI eligibility
Favorably adjudicated Polygraph
Bachelors of Science Degree in Science, Technology, Engineering or Mathematics (STEM) or an advanced IA certification
DoD 8570 certification in IAT or IAM
Experience implementing RMF Process and NIST 800-53 technical controls, as well as developing and maintaining associated certification and accreditation documentation

Desired:

Self-starter requiring limited direction and supervision
Experience briefing senior customer personnel
Ability to organize and prioritize numerous customer requests in a fast pace deadline driven environment
Familiarity with Amazon Web Services (AWS), Splunk and ServiceNow
Familiarity with customer’s IA processes
Familiarity with Cross Domain Systems (CDS)
Experience supporting IC or DoD in the Cyber Security Domain
Salary Description
$90,000 – $125,000

Delegated Authorizing Official Representative (DAO-R) – TS/SCI CI Poly

Client Onboarding Specialist - Philippines
Philippines /
Customer Services – Customer Support /
Remote Full-time
/ Remote

Apply for this job
Building the Future of Crypto 


Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.


What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.


Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.


As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.


Become a Krakenite and build the future of crypto!


Proof of Work


The Team


Our Client Onboarding team is a critical component in ensuring that our newest clients join the mighty Kraken with minimal friction. Members of the Client Onboarding team have fantastic interpersonal skills, and a knack for assisting crypto newcomers while also remaining vigilant. While we greet each and every client with a smiling face and helping hand, we are always security-focused, and play a vital role in maintaining the secure integrity of Kraken. Acting as a gatekeeper, the Client Onboarding team comfortably escorts new users onto the platform, while stopping nefarious actors in their tracks. We use our cutting-edge tools, and situational awareness to identify where a client may experience difficulties, and provide them with top-notch guidance so that they can begin their crypto journey with Kraken. Client Onboarding Specialists are oftentimes the first point of contact for new users, which is why we take pride in being a friendly and approachable team that gets our clients started on the right foot.


This is a fully remote role requiring English fluency, based in Philippines.  You must be willing to work evenings and weekends.


You will have the pleasure of ensuring that new clients are provided with a world class service and a 6-star experience within the client’s early life with Kraken. The role will be part of a high-performing team supporting our clients round the clock, and with the best reputation for security in the industry.  The role is integral in connecting with clients, to ensure that barriers to clients’ success are removed.
The Opportunity
Work on client’s KYC documents, using KYC applications and email tickets
Review and verify the KYC documents submitted by the clients, to ensure documents are authentic and valid
Validate the Proof of Residence submitted by the Clients
Flag suspicious documents and escalate to the relevant team
Respond to the Client’s enquiries regarding their applications or to upgrade to a higher tier
Update Client’s information upon request
Comply to Kraken’s Anti-Money Laundering policies and procedures
Ensure that work is compliant to Kraken’s Quality and Risk guidelines
Provide 6 star experience to the Clients in every interaction
Ensure that process guidelines are followed in verifying the client
Work with the team to meet the business objectives
Leverage feedback for continuous improvement to the client onboarding process
Skills you should HODL
Minimum of 2 years experience in customer service or business support role in a global shared services setting
Strong cryptocurrency knowledge and passion
Deep understanding of client satisfaction, dissatisfaction and NPS metrics
Intellectually agile; able to grasp new concepts, ideas and changes to processes
Ability to explain resolution and step by step processes to clients or internal co-workers when necessary
Strong attention to workflow processes and details
Proper business email etiquette with expertise in building and maintaining strong relationships with clients
A high degree of personal organization and good time management
Innovative thinking and creative problem-solving
Highly developed interpersonal skills at all levels to achieve collaborative outcomes
Deep orientation in data privacy and security
Well-developed presentation skills and confident demeanor
Strong verbal and written English communication skills
Willing to work on a 24/7 rotating shifts, including holidays and weekends, and have Rest Days on week days
No attendance or schedule adherence issues
Nice to Haves
Experience with CRM software such as ZenDesk or Salesforce
Global Shared Services experience strongly preferred
Experience working in a financial account or any organization with high attention to risk compliance
Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean
Interested so far? Here’s how the hiring process will look:
Pre-screen assessment - around crypto and customer support (to be completed in 72 hours)
Video screen with our Talent Acquisition team (30 minutes)
Interview with the team (60 minutes)
Final interview with team managers/directors (60 minutes)




Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!


As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 


Stay in the know


Follow us on Twitter
Learn on the Kraken Blog
Connect on LinkedIn
Apply for this job


Client Onboarding Specialist Philippines

Consensys

Consensys is looking to hire a Marketing Operations Associate to join their team. This is a full-time position that is 100% remote with no geographical restrictions. Work remotely from anywhere.

Consensys - A complete suite of products to create and participate in web3.

Marketing Operations Associate

Client Onboarding Specialist - Vietnam
Vietnam /
Customer Services – Customer Support /
Remote Full-time
/ Remote

Apply for this job
Building the Future of Crypto 


Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.


What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.


Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.


As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.


Become a Krakenite and build the future of crypto!


Proof of Work


The Team


Our Client Onboarding team is a critical component in ensuring that our newest clients join the mighty Kraken with minimal friction. Members of the Client Onboarding team have fantastic interpersonal skills, and a knack for assisting crypto newcomers while also remaining vigilant. While we greet each and every client with a smiling face and helping hand, we are always security-focused, and play a vital role in maintaining the secure integrity of Kraken. Acting as a gatekeeper, the Client Onboarding team comfortably escorts new users onto the platform, while stopping nefarious actors in their tracks. We use our cutting-edge tools, and situational awareness to identify where a client may experience difficulties, and provide them with top-notch guidance so that they can begin their crypto journey with Kraken. Client Onboarding Specialists are oftentimes the first point of contact for new users, which is why we take pride in being a friendly and approachable team that gets our clients started on the right foot.


This is a fully remote role requiring English fluency, based in Vietnam.  You must be willing to work evenings and weekends.


You will have the pleasure of ensuring that new clients are provided with a world class service and a 6-star experience within the client’s early life with Kraken. The role will be part of a high-performing team supporting our clients round the clock, and with the best reputation for security in the industry.  The role is integral in connecting with clients, to ensure that barriers to clients’ success are removed.
The Opportunity
Work on client’s KYC documents, using KYC applications and email tickets
Review and verify the KYC documents submitted by the clients, to ensure documents are authentic and valid
Validate the Proof of Residence submitted by the Clients
Flag suspicious documents and escalate to the relevant team
Respond to the Client’s enquiries regarding their applications or to upgrade to a higher tier
Update Client’s information upon request
Comply to Kraken’s Anti-Money Laundering policies and procedures
Ensure that work is compliant to Kraken’s Quality and Risk guidelines
Provide 6 star experience to the Clients in every interaction
Ensure that process guidelines are followed in verifying the client
Work with the team to meet the business objectives
Leverage feedback for continuous improvement to the client onboarding process
Skills you should HODL
Minimum of 2 years experience in customer service or business support role in a global shared services setting
Strong cryptocurrency knowledge and passion
Deep understanding of client satisfaction, dissatisfaction and NPS metrics
Intellectually agile; able to grasp new concepts, ideas and changes to processes
Ability to explain resolution and step by step processes to clients or internal co-workers when necessary
Strong attention to workflow processes and details
Proper business email etiquette with expertise in building and maintaining strong relationships with clients
A high degree of personal organization and good time management
Innovative thinking and creative problem-solving
Highly developed interpersonal skills at all levels to achieve collaborative outcomes
Deep orientation in data privacy and security
Well-developed presentation skills and confident demeanor
Strong verbal and written English communication skills
Willing to work on a 24/7 rotating shifts, including holidays and weekends, and have Rest Days on week days
No attendance or schedule adherence issues
Nice to Haves
Experience with CRM software such as ZenDesk or Salesforce
Global Shared Services experience strongly preferred
Experience working in a financial account or any organization with high attention to risk compliance
Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean
Interested so far? Here’s how the hiring process will look:
Pre-screen assessment - around crypto and customer support (to be completed in 72 hours)
Video screen with our Talent Acquisition team (30 minutes)
Interview with the team (60 minutes)
Final interview with team managers/directors (60 minutes)




Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!


As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 


Stay in the know


Follow us on Twitter
Learn on the Kraken Blog
Connect on LinkedIn
Apply for this job


Client Onboarding Specialist Vietnam

Fireblocks

Founded in 2018 and already valued at over $8 billion, Fireblocks is a SaaS platform that helps companies to create innovative products on the blockchain and manage day-to-day crypto operations. Fireblocks is trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more, to securely scale digital asset operations through the Fireblocks Network and MPC-based wallet infrastructure. We have offices in New York, London, Tel Aviv, and Singapore, and we are continuing to expand our teams to reach new customers globally.

Founded in 2018 and already valued at over $8 billion, Fireblocks is a SaaS platform that helps companies create innovative products on the blockchain and manage day-to-day crypto operations. Fireblocks is trusted by some of the largest financial institutions, banks, payment companies, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Worldpay, Revolut, and thousands more, to securely scale digital asset operations through the Fireblocks Network and MPC-based wallet infrastructure. We have offices in New York, London, Tel Aviv, and Singapore, and we are continuing to expand our teams to reach new customers globally.

Founded in 2018 and already valued at over $8 billion, Fireblocks is a SaaS platform that helps companies create innovative products on the blockchain and manage day-to-day crypto operations. Fireblocks is trusted by some of the largest financial institutions, banks, payment companies, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Worldpay, Revolut, and thousands more, to securely scale digital asset operations through the Fireblocks Network and MPC-based wallet infrastructure. We have offices in New York, London, Tel Aviv, and Singapore, and we are continuing to expand our teams to reach new customers globally.

We’re looking for an exceptional Mobile Director who is highly proficient in building modern mobile applications and features from scratch, with vast knowledge and mastery of the iOS & Android ecosystem. You will be taking full ownership of the entire Mobile side of the Fireblocks disruptive products. Fireblocks offering for mobile include 2 Hot Wallet apps (1 Android and 1 iOS), Cold Wallet app for iOS and standalone SDK for iOS and Android to deliver non-custodial wallet solutions for our customers.

From design to production, including bringing creative and fast solutions to many UI/UX challenges while working closely with our Product and Design team. You will be responsible for the mentoring and delivery of the Mobile team, regarding best practices and dev guidelines while fostering innovation and ownership across the team and company. We value individuals who are life-long learners, resourceful and passionate about constantly improving themselves, their team, and the products they work on.

You must be passionate, detail-oriented, a go-getter with a can-do attitude.

Requirements

At least 3 years' experience as a Mobile Manager.

At least 5+ years experience in the development of high quality mobile applications.

Proven experience delivering a high-quality application to the App Store or Google Play.

Deep understanding of the latest iOS and Android SDK.

A proactive approach with the ability to organize self and work effectively.

Team player.

Security knowledge - advantage.

Experience with Objective C/NDK - Advantage.

 

Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. 

Please see our candidate privacy policy here.


R D Director Mobile

Account Security Specialist - Vietnam
Vietnam /
Customer Services – Customer Support /
Remote Full-time
/ Remote

Apply for this job
Building the Future of Crypto 


Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.


What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.


Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.


As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.


Become a Krakenite and build the future of crypto!


Proof of Work


The Team


In the wild west of crypto, our Account Security team plays a vital role as a beacon of safety and assurance for our clients. As an Account Security Specialist, you will be working alongside a team of vigilant and security-focused individuals who have sharpened their ability to detect danger before, while, and after it happens. Kraken is one of the oldest, most secure exchanges out there, and that wouldn’t be possible without the talent and efforts from our team. From the slightest of security concerns, to compromised accounts, our Account Security team works together to provide 6-star support, and ensure that our clients feel confident in using Kraken for their crypto exploration.


This is a fully remote role requiring English fluency, based in Vietnam.  You must be willing to work evenings and weekends.


The Client Engagement Account Security group is looking for multiple specialists to join the team. This is an entry level position in which you would start in the Account Access group. We are seeking specialists to primarily work between the hours of 15 - 3 UTC. As an Account Security Specialist, you will effectively be acting as a gatekeeper, assisting clients in regaining access to their Kraken accounts and ensuring illicit actors are kept at bay. You will analyze information provided by clients and combine it with a thorough review of Admin logs to determine if we are in contact with the true account owner. An ideal candidate will have very strong attention to detail, critical thinking skills and a healthy level of paranoia. 


New specialists on the team would start out as a Level 1, where they would be expected to complete a thorough analysis of accounts, and then forward the ticket to senior specialists who would then take the required actions on the account. Level 1 is essentially our training ground with an estimated duration of 2 to 3 months. Once specialists level up to Level 2 and beyond, they will be granted permissions to take actions on accounts. As you level up in Account Access, you may expand into other areas of Account Security, such as Email Issues, Account Closures and Account Security - Investigations.
The Opportunity
Be part of a team of Account Security CE Specialists in delivering a 6-Star experience that results in cultivating Kraken Evangelists
Stay vigilant, ensuring that security is at the forefront in all aspects of your work
Primarily utilizing email to respond to client requests daily regarding issues accessing their Kraken accounts, security concerns or general troubleshooting
Strive to make your work as efficient as possible by improving or creating processes, automating as much of your work as possible
Meet Service Level Agreements (SLA) while utilizing Key Performance Indicators (KPI)Be diligent in attending training sessions and keeping up with the knowledge building about the industry, and our robust product and service offerings
Advance our platform and improve servicing by learning the product inside out to best represent our client’s needs to the relevant teams
Skills you should HODL
This is a fully remote role requiring English fluency
Security and privacy focused
You must be willing to work evenings and weekends (rotationally)
Motivated by Kraken’s mission and creating a seamless support experience for our global client base
Crypto trading experience, preferably on multiple platforms
Fantastic communication skills in order to operate globally across multiple departments and stakeholders
Ability to multi-task and to handle high volumes of requests, all while creating a 6-Star experience for our clients Experience working within a metrics-driven environment is a must
Able to make quick decisions autonomously
Strong attention to detailPrior relevant experience in financial services, crypto, technology, and/or customer support
Excellent computer literacy and ability to learn and navigate new software using multiple platforms
Experience with compliance, fraud, account access, trust and safety, or other relevant operational domains is a strong asset.
Nice to Haves
Fluent in one of the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean
Scheduling preference of working every weekend is ideal, but not required.
Interested so far? Here’s how the hiring process will look:
Pre-screen assessment - around crypto and customer support (to be completed in 72 hours)
Video screen with our Talent Acquisition team (30 minutes)
Interview with the team (60 minutes)
Final interview with team managers/directors (60 minutes)
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!


As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 


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